[getitfunded]

Use two...

- Phoneburner for call volume, list building, and easier exports for CRM import. You also get call recording and lead management (folders) which helps monitor your agents activities better. They can even use their own cell and work from home.

- Use Vanillasoft for marketing on an already build list and use the drip feature to send email sequences and move clients down the pipeline. VS also has call routing which helps you stay on top of email opens etc.

If I had to choose just one id probably pick Phoneburner but with both only being $280 monthly you might as well use the tools of both.

[Iscibibi153]

Use two...

- Phoneburner for call volume, list building, and easier exports for CRM import. You also get call recording and lead management (folders) which helps monitor your agents activities better. They can even use their own cell and work from home.

- Use Vanillasoft for marketing on an already build list and use the drip feature to send email sequences and move clients down the pipeline. VS also has call routing which helps you stay on top of email opens etc.

If I had to choose just one id probably pick Phoneburner but with both only being $280 monthly you might as well use the tools of both.

Vanillasoft cant pump out high call volume?

[getitfunded]

Vanillasoft cant pump out high call volume?

It absolutely can but the software itself is more central around the marketing capability.
Essentially it's similar with autodialing but my agents have an easier time saying on the phone with Phoneburner opposed to Vanillasoft.

[Iscibibi153]

It absolutely can but the software itself is more central around the marketing capability.
Essentially it's similar with autodialing but my agents have an easier time saying on the phone with Phoneburner opposed to Vanillasoft.

better quality calls on pb or what?

[getitfunded]

better quality calls on pb or what?

Phoneburner just seems to be a little more convenient.

1.) You don't need an additional soft phone downloaded so the rep can select 1 - 500 records and just calls in with their cell phone to the dial session (which can be paused, resumed, etc.). This saves some costs but allows reps to work from home easier with only one application up (Phoneburner).

2.) You don't need to leave voicemails. They can record a VM and it will automatically leave a message and then jump to the next call so you don't need to wait, or even open your mouth to leave a VM during the initial contact which saves time and gets some good call backs.

3.) The appointment calendar and notifications AND notifications on opened emails is much better and helps you stay on top of the activity a little more than Vanillasoft (Their call rerouting is slightly different).

4.) Call recording is included which helps. If you forgot what was discussed (usually because someone didn't listen enough or take notes) you can just click the recording tab and listen to ALL recordings from every call with the contact so you can properly follow-up without re-identifying the needs and sounding silly.

5.) Lastly, the exports are much easier and you don't need to edit the sheet after the export. They dispositions send everyone to folders which once exported are easily uploaded to a CRM - I also like to print ALL lead contacts that are "HOT" so the agents can pin up on their boards and stay active in the acquisition and not forgot the contact in the dialer.

Phoneburner seems to cover all the points for outbound callers and has less additional costs all around because a lot of features are included. However, they don't offer some of the features that Vanillasoft does such as the drip sequence (which is major for our shop) and the DocuSign integrations.

Both are sufficient for the job though.