[SBF]

Why do I have the feeling your not telling the whole story??

Not much more to the story.. Yes, it had been awhile since I funded with them, which was Feb 2020.. then Covid. This particular merchant needed his payments paused for a while in March and April (which I facilitated). He recovered and obviously got back on track, as he was eligible for a renewal. I checked my ISO Agreement, I am fully entitled to compensation for all of merchants that renew/fund, etc. He had a balance when he renewed. I am heavily involved with PPP2 and was also during first round.. so I totally understand the frustration of having dozens and dozens of borrowers constantly emailing, texting, calling for updates... it's overwhelming... this is why I literally gave them over a month to respond and rectify. Some communication would go a long way here. I get that mistakes happen.. communication would be helpful. Been in this space for 12 years... I have many, many funders that renew my files and pay me as agreed... such as Ironwood, Mulligan, QuikStone, Rapid, Elevate, Coolidge, IOU... So many honest and good funders in our space.. would be nice to add Biz2Credit to that list.