I am not misinformed at all, the process is a hassle for merchants and I will try again but inform them ahead of time that the process is a hassle, but might be worth it.

Before you try to sell or explain a product that you have limited knowledge of, I again make the offer - do a conference call with my directly. I'm suspecting you are NOT a direct reseller, but, someone that looked at the product and are trying to sell without knowing all the features and procedures.

If I'm mistaken and you are a active reseller, what is your Genie Number - Thomas, Jonathan, Randall or myself will reach out to you.