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08-23-2019, 05:19 PM #1
- Join Date
- May 2017
- Posts
- 123
CRM Tip of the Week - Auto-Response Rule vs. Workflow Email Alert in Salesforce
Auto-response rules and workflow email alerts provide similar functionality. Generally speaking they are both ways to automatically send emails from Salesforce based upon changes to leads or cases, however, their use cases and functions are a bit different.
Workflow email alerts are designed to send out an email to anyone who needs to be notified of activity on a case or lead. Specifically, these alerts run when a case or lead is created or edited and can be sent to anyone you choose. Finally, it should be noted that workflow email alerts send only one email per email alert...
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