[Oxforddan]

We've never been paid on net for renewals in 13 years. And the larger problem is that they advertised their offers with points correlating to the total gross funding amount, not the net. Had we been notified of the change or were it in writing, we would certainly consider placing that same deal elsewhere. It's a huge slap in the face to any ISO who is bringing a $275K deal they are going to profit 50 points on and give us a cheap 2 points for bringing them business. Especially considering this merchant just paid off a huge balance within 3 months for them that we brought to them.

Honestly I totally agree with you. I will say they definitely sent you emails and notifications at some point since they are pretty by the book. Even down to the iso agreement saying after 30 days they will steal your deal. With that being said I fund about 20% of what I would with them if they just paid on gross and weren't greedy pos.