Bluevine's portal had bugs where it wouldn't let the client upload documents or clear tasks (but showed on BV's end, or sometimes didn't) which resulted in numerous calls from merchants seeking help. In addition to that, if the merchant put the wrong info in there was no way to fix it, you would would need to instruct them to create a new email and then re-apply because their primary email would now be taken in the system with the account unable to move forward.

If the application was submitted properly than it went pretty quick (48-hours) but if anything was off (which there is no way to tell from your portal) then the application would sit in the queue as pending/incomplete while your merchants called for updates and you had no answers (because sometimes things would be done properly but the portal would block them from advancing). Because they were so backed up, any support request would take a couple days before BV could get back to you.

In addition to all that, BV is a processor not a bank for PPP and is only collecting 1% - 2% of the processing fee and only paying you 0.25% of what they collect.

P.S. I don't think they are doing PPP this time, I got an email stating that they had no updates regarding their involvement in this round.