When sales used to ask for UCCs or where to get UCCs I always used to say it was good practice to get them used to being on the phone.

Now, I believe that if you can't get through your first 10 calls and not able to rebuttal, explain, or get offended- you need to find a new job. If you are pushy on your calls because of frustration- that's also a big sign that you aren't going to get documents back.

I completely agree with recorded sales calls for training, recording rebuttals and FAQs, and ALWAYS remember that the merchant is going to talk about you. Bad or Good. To this day I get copies of fax solicitations, emails, direct mailers of companies stating that they talked to- or that they inquired about financing. Lying is the worst form of trying to get their documents.