[JSL23]

I will agree with MCN that one problem is the leads are being resold to multiple shops. Another is that you tend to get the smaller merchants ($150,000 or less yearly gross) answering and not the larger ones. Don't get me wrong, I am fine with funding $10,000 deals all day, but to really make it worth your time there have to be some larger opportunities mixed in.

The main issue is that reps aren't prequalifying properly or building value. They pick up live transfers as if they are actual incoming calls and rushing through so they can get to the next one. A lot of these Merchants have not heard of our products before so making them feel comfortable and building some kind of rapport is key. Also trying to create some sense of urgency as far as sending in their submission is important. Just my $0.02..