[JSL23]

What kind of experience do you have with response time with a new lender?

I've been in communication with one for the past 5 days. He sent me the ISO agreement in the first email, but I noticed the ISO Agent address was somebody else's and the signature dates were from years ago. I've been requesting a blank agreement for the past 3 days and he hasn't provided it, not even acknowledging the mistakes or if he'll resend.

Meanwhile, I've already submitted 2 small deals first to learn their UW process and to show we are legitimate. He's been responsive with "quotes", but nothing I'd call official. I've made it clear that the merchants are urgent for funding immediately.

I know I probably shouldn't expect the best service from a "high-risk" lender, but don't they want to make money too?

I would try someone else. If they can't even send you a proper ISO Agreement are you going to trust them with your Merchants and paying you on time?

[SPC]

JSL23, I agree. It's been an off putting experience so far with them. The lender is actually frequent on this board, but maybe it's the rep I've been in contact with....

If there are any ACH lenders specializing in high risk businesses and have quick turnaround (important to us and our clients), please let me know!