[ridextreme]

There is no policy involved, my client told me that they called him trying to backdoor...

so your client got a call from another ISO? Why exactly do you think it was backdoor'd? Did the ISO say they got the lead from the funder you sent it to? What exactly was told to your customer?

[mikem]

so your client got a call from another ISO? Why exactly do you think it was backdoor'd? Did the ISO say they got the lead from the funder you sent it to? What exactly was told to your customer?

I sent case to ISO A-----ISO B (not sure where he comes in just yet, ISO A wouldnt send him deals from my understanding but I'm not crying about that right now anyways)sends my file to Funder.-----My client/Lead/DEAL recieves phone call from funder saying they can't reach ISO B and would like to send him an offer.----My client/Lead/DEAL tells me all that transpired. ---

[NoBigDeal]

I sent case to ISO A-----ISO B (not sure where he comes in just yet, ISO A wouldnt send him deals from my understanding but I'm not crying about that right now anyways)sends my file to Funder.-----My client/Lead/DEAL recieves phone call from funder saying they can't reach ISO B and would like to send him an offer.----My client/Lead/DEAL tells me all that transpired. ---

Did the merchant accept the offer...get funded...and you not get paid?
How long after you sent in the file was the merchant called?

[mikem]

Did the merchant accept the offer...get funded...and you not get paid?
How long after you sent in the file was the merchant called?

Merchant did not get funded yet. As of now Funder is willing to place me instead of ISO B because merchant told funder he will only work with me,(somehow they ended up reaching ISO B and got them to "back off the deal"), an offer which I plan on declining-I'm not signed up with this funder and don't want to be for obvious reasons.

about a week from when the file went out until the merchant got a call.

[NoBigDeal]

Merchant did not get funded yet. As of now Funder is willing to place me instead of ISO B because merchant told funder he will only work with me,(somehow they ended up reaching ISO B and got them to "back off the deal"), an offer which I plan on declining-I'm not signed up with this funder and don't want to be for obvious reasons.

about a week from when the file went out until the merchant got a call.

I don't want this to be taken the wrong way, as I believe an ISO should always be involved when contact is made to their merchant, but it's not like the funder took the deal from you, funded, and didn't pay you, thereby cutting you out from the work you put in and stealing your deal. Otherwise, I'd definitely get an ISO agreement and see what it says regarding exclusivity on deals and what happens to your file after the exclusivity period (if there is any)