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05-03-2016, 11:56 AM #1
- Join Date
- Mar 2015
- Location
- Kansas
- Posts
- 5
Multiple ACH Debits
Can Anyone Give Some Advice?
Have a deal that we consolidated, requested updated payoff letters for another lender. They would not give an updated payoff letter, so we took the previous balance, and subtracted the daily ACH amount, and were able to verify that those payments cleared via bank statement. We wired the payoff to the other lender, and conveniently the following day, they debit the merchant's account 7 times in one day, and has continued to debit multiple times since the payoff. Now the lender is claiming that they had bounced payments in an attempt to justify the multiple debits in one day, and still will not confirm a balance. Obviously, they are doing this, but isn't this a breech of contract where ACH Authorization is concerned? What can I tell the merchant to do other than contact his bank and dispute the charges?Last edited by MCANewGirl; 05-03-2016 at 12:09 PM. Reason: More specific question to get help
Alissa Farquhar
Business Development
Direct : 913.324.5919
CapAssist.com
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05-03-2016, 11:58 AM #2
Whats the question?
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05-03-2016, 12:00 PM #3
- Join Date
- Apr 2016
- Location
- Florida
- Posts
- 133
whos the lender
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05-03-2016, 12:10 PM #4
- Join Date
- Mar 2015
- Location
- Kansas
- Posts
- 5
I rather not blast them...
Alissa Farquhar
Business Development
Direct : 913.324.5919
CapAssist.com
-
05-03-2016, 12:12 PM #5
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05-03-2016, 12:47 PM #6
- Join Date
- Jun 2015
- Posts
- 3,325
merchant needs to figure out true balance and if there was any fees ,bounced etc ... let him demand from them a balance .
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