Our office received calls from this guy a few times last spring. Also went by Ben and had the same MO. He was super nice and asked a lot of questions before flipping a switch and berating our staff, telling them (and later me) that he made more money in the mortgage industry than we would ever see, and talking about his watch. Glengarry much?

He admitted to me that he brought in leads by having a friend who worked for another lender steal them under the table. He wouldn't say the lender's name but I pulled our call recording. The idiot mentioned the other company to one of ours reps before they transferred the call to me. I then hopped on a call with an exec working for the lender in question and forwarded the recording to them so they would know an employee was stealing.

The guy was a joke and I'm surprised he is still in this industry, but I guess he found a way by charging extra fees.