Quote Originally Posted by rcola View Post
For anyone who cares why this deal died was because the ISO instructed the merchant to email back his processor and have the replacement account removed. We got nervous if this was done when the deal was 90 percent completed, what makes you think it would not be done when the money was given to the merchant. Obviously everyone is nervous to give to this merchant otherwise this would have been funded. What Patrick does not know is that lock box deals can take a long time to fund because we need to see batches, we saw one and were willing to waive the second one, but him instructing the merchant to email their credit card company and have the lock box removed is the reason we did not go ahead and fund the deal.

Thanks,

Ryan
Looks like you said there were a number of batches made to the rep. If the ISO rep doesn't know how to explain the lockbox and lockbox reserve policy to the ISO so they can explain to the merchant that's not a good sign.