Payment Overpulls
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  1. #1
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    April 25, 2016 - Pending - Payment $303 - Balance $0 - payments halt until this payment clears then if necessary, it will reprocess or go to collections
    April 22, 2016 - Pending - Payment $399 - Balance $303
    April 21, 2016 - Pending - Payment $399 - Balance $702 - will clear the afternoon of April 25, 2016
    April 20, 2016 - Settled - Payment $399 - Balance $1,101
    April 19, 2016 - Settled - Payment $399 - Balance $1,500

    The problem with this is HUGE...first, youre assuming a weekend....and if I stop the payments on the 25th and the 3-5 previous all don't clear, I have to wait 5 days to figure that out and then turn the debits back on and wait another 5 days for the first one to clear again and then to collect those 3-4 payments I would still end up with over collection

    The biggest problem is the delay created by 3rd party ACH companies....If we could eliminate the delays then there would be no issue
    Andrew J. McDonald
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  2. #2
    Senior Member Reputation points: 52185 ADiamond's Avatar
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    Quote Originally Posted by AndyYSCISOdept View Post
    April 25, 2016 - Pending - Payment $303 - Balance $0 - payments halt until this payment clears then if necessary, it will reprocess or go to collections
    April 22, 2016 - Pending - Payment $399 - Balance $303
    April 21, 2016 - Pending - Payment $399 - Balance $702 - will clear the afternoon of April 25, 2016
    April 20, 2016 - Settled - Payment $399 - Balance $1,101
    April 19, 2016 - Settled - Payment $399 - Balance $1,500

    The problem with this is HUGE...first, youre assuming a weekend....and if I stop the payments on the 25th and the 3-5 previous all don't clear, I have to wait 5 days to figure that out and then turn the debits back on and wait another 5 days for the first one to clear again and then to collect those 3-4 payments I would still end up with over collection

    The biggest problem is the delay created by 3rd party ACH companies....If we could eliminate the delays then there would be no issue
    actually, there is no problem with this - why would you pull more payments past the 25th? who are you to pull more payments than you told your merchants you would in your own contract? you need to see if they clear and if they dont then proceed accordingly. pulling extra payments then returning it is floating the merchant's money.

    i think 5 days is a little exaggerated too.. especially for bigger companies doing millions and billions of transactions a year you would think they would have a solid ach processor - smaller companies like mine do a fraction of that and after 12pm every day i only have 2 pending payments from previous days, and the one due to pull tomorrow - no matter on what bank the merchant has.

    and as far as a weekend is concerned, friday's payment clears by 12pm wednesday the following week.
    Last edited by ADiamond; 04-26-2016 at 10:22 AM.
    Anthony Diamond
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    Diamond, do you know what payment processors that have the least amount of delay?

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    Senior Member Reputation points: 52185 ADiamond's Avatar
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    Quote Originally Posted by AndyYSCISOdept View Post
    Diamond, do you know what payment processors that have the least amount of delay?
    to be honest with you I don't know specifically.. i recommended ours to another guy a few weeks ago and they told him they are currently not signing on any more MCA companies (supposedly a temporary hold and I don't know the reasoning) but if you would like I will follow up with them to see if this is still the case and refer you.
    Anthony Diamond
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    Veteran Reputation points: 135672 Chambo's Avatar
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    Quote Originally Posted by ADiamond View Post
    to be honest with you I don't know specifically.. i recommended ours to another guy a few weeks ago and they told him they are currently not signing on any more MCA companies (supposedly a temporary hold and I don't know the reasoning) but if you would like I will follow up with them to see if this is still the case and refer you.
    you don't know the reasoning? It is because of too many complaints of over collection and also debiting unauthorized accounts.

    these kids keep thinking they can just do what they want, when they want. Sooner or later the grown ups have to come in and start scolding.

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    Quote Originally Posted by Chambo View Post
    you don't know the reasoning? It is because of too many complaints of over collection and also debiting unauthorized accounts.

    these kids keep thinking they can just do what they want, when they want. Sooner or later the grown ups have to come in and start scolding.
    You guys are taking merchants for idiots and they are Not. In rare cases if a merchant is over collected its returned and if its under collected it goes to collections.
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    Quote Originally Posted by mcaguru View Post
    You guys are taking merchants for idiots and they are Not. In rare cases if a merchant is over collected its returned and if its under collected it goes to collections.
    Over-collection is NOT rare.

  8. #8
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    Quote Originally Posted by ADiamond View Post
    pulling extra payments then returning it is floating the merchant's money.
    Millions.

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