funding call several years ago- underwriter asked a question (answer wouldn't have been a deal breaker and had been disclosed on application if underwriter had looked) and stupid merchant said it was none of his business and finished off with a string of curses before hanging up ( as loudly as possible) on the underwriter.

the merchant was well behaved and forthcoming with me-I didn't think I had to instruct him not to behave like a horses butt, but I learned that every merchant needs to be instructed to be POLITE, honest, forthcoming, and positive when they get the call.
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