[YuliyaG]

Asking a merchant to complete a decision logic on the opening call without bringing anything to the table, potentially anyways, just wouldn't work.

But we did just that... They clicked button on site. Filled out form. Completed Decision Logic. When they were stuck, we got them on the phone and manually created the request. Furthermore, companies like MCA Suite have baked this right into their CRM. When you do take that approach you're helping yourself in another way. You're making it a bit more difficult for the next guy to get statements.