At one my favorite funders I've been dealing with the absolute worst ISO rep I have ever dealt with. Does not understand the industry, does not understand the process of dealing with merchants, does not pick up the phone, is always in a meeting(WE KNOW YOUR NOT ALWAYS IN A MEETING) and cant even complete basic task like forwarding me the stips. I have only submitted 5 deals to this rep but I feel its 5 too many.
MY QUESTION IS:
Is it undermining and rude to contact the Director and ask to be represented by another rep?
Please help, I am about to jump off of a bridge.