[mcg168]

Hey guys,

Have a merchant that is trying to get his payoff letter from Can Capital and they are giving him the usual run around, except for whatever reason it is much worse. He has been trying for over a week and keeps getting the B.S. He tried calling on three-way call with his attorney and they refused to speak with him until his attorney hung up the phone.
I know this is their and most other funders shtick but usually after a few days they of trying to keep the merchant with no success they just give up and issue the letter....not this time.
Does anyone potentially have an inside person at Can Capital that can help this guy out to obtain a payoff letter? If so, can you please shoot me his/her contact info.

This def isnt common practice for CAN. Its their policy that they can only delay a requested payoff for 48 hours. No company ever wants to lose an established client but CAN is too large to make such a stink over 1 merchant. I would have him call renewals and ask to speak with a manager.