Has he really been trying for over a week?

I personally make sure my Funder Partners do the same thing. I want the merchant to give me an opportunity to underwrite the file for a renewal or reload and issue an approval. If we can't approve him or the numbers are just horrible, and he has a better deal elsewhere, then release the Pay-Off Letter.

But if the merchant hasn't spoken to me at all about wanting a renewal and we just randomly get a request for a Pay-Off Letter....I tell them to stall him, underwrite the file, generate numbers and allow me to do my renewal presentation first.