Quote Originally Posted by Mikhail Suley View Post
Could be the merchant was promised a early payoff discount - which is only granted if he is the one paying off.

If paid off by a third party, the full balance is required to be paid.

If its a "fee" in the case of a third-party company paying off, that is absurd
That makes sense. I can see when there is an Early payoff discount how there could be a fee attached to it. Does the merchant have any issues with it? I would have them check their contract and call them directly for an explanation.