This is Keith from Payroll Financing
I have to admit that we have communicated with a client before letting the broker know we have an offer but we've never done it with malice intent. I think in our effort to speed the process, and the knowledge that we NEVER treat brokers dishonestly we have plowed ahead to get a deal done without following normal protocol of notifying the broker first. We've heard this complaint loud and clear, especially from new folks who don't know us yet and how honestly we deal with brokers. We have made efforts to minimize this problem. It's been difficult to manage because our older ISO's who trust us often want us to communicate directly - less effort on their part and a faster close. We'll keep trying to get it right to the liking of each of our ISO's.