[jotucker1983]

in this game with so many others calling people..speed is crucial. Swift taking a week would be a killer for me.

This is why you keep open communication with your client so other people calling won't steal your client away. Let your client know what is going on, why there's a delay, why there's additional documentation requests, etc. Your client should have chosen you based on the value you provide and it shouldn't be "as easy" to steal your client away unless the value you provide isn't truly competitive compared to the marketplace.

In addition, if you chose your Lender Partners correctly for your office and fully understand their process, then it should actually be a situation where if the client were to move onto another broker that wouldn't have a different result (such as the additional docs being required), and the only thing that's going to happen is a more prolonged cycle along with another credit inquiry.