We have an immediate opportunity for a successful Collection Specialist based in Miami, FL

Collection Specialist Role:

• Responsible to successfully meet or exceed all Company established collection performance targets for out bound calls, in bound calls and settled accounts as set on a daily/weekly or monthly basis by the Collections Management Team.
• Maintains positive work relationship with other Collection Specialists, Business Partners and Merchants.
• Uses available resources and management support to effectively and efficiently return delinquent accounts to performing status within the deadline and guidelines established.
• Delivers exceptional service in person and by phone; interacts daily with Business Partners and with Merchants and has a positive impact on their relationship with the Company.
• Makes good business decisions, records accurate meaningful notes on accounts; understands and meets all department and Company objectives regarding daily performance; accelerates problem accounts to appropriate Management for resolution within required deadline.
• Knowledge and ability to use Skip Tracing tools and resources as needed.
• Participates in collections skills and phone system training as assigned.

Requirements:

• Experience: 1+ years in a Collections setting position directly responsible for collections performance and financial results.
• Bilingual (English/Spanish) required.
• Demonstrated ability to consistently meet or exceed Company established volume and revenue targets through personal collections efforts.
• Excellent communication skills; detail oriented, organized; excellent time management and negotiation skills.
• High School diploma or GED required; BS Degree in Business or other related field preferred.
• Proficient in Microsoft Office; able to create and navigate excel spreadsheets.

Benefits:

• Established Company with lots of growth opportunity
• Extremely competitive commissions
• Entrepreneurial environment that rewards innovation and encourages personal success!

If interested, email your resumé to hr@whetstoneholdings.com or PM