Offshore calling centers don't really work well.

When the client is on the phone and asking certain questions that cannot be answered on the spot you lose the possibility to actually have a chance.

the ones with bad accents do the damage on the spot, it amounts to good comedy.

offshore call center that understands the MCA space, are the ones that offload your clients and money.

too many open loose ends not good.
you need to be in control!