Bank of the West was probably the worst experience I ever had working a deal. Granted it was equipment lender, but it was horrific, I have shivers just thinking about them. I financed a purchase of an RV that had a, existing loan at BOTW. They work 100% of their communications through fax (in 2021!), and every time you called their customer support line (because they don't have email), you got a different operator and there was no way to be routed to someone who you knew, and that was after waiting on the phone for hours.

I hope BMO fixes that.