Quote Originally Posted by ryan $ View Post
Always.

I remember a few years ago.... I was told their policy..... which is....

1. Payoff letter / 0 Bal Letter is requested.
2. Gets kicked to sales team to sell renewal, or additional funding (if paid in full)
3. Once the sales team gives up, a letter is issued.

This is POLICY, mind you.
Your at least on a 3 day wait for a letter, unless you get lucky.... and the merchant went bad with them and they are looking to get out. And then.....I wouldn't say your Lucky.
Sounds like @mcaguru has some explaining to do... Why would they not enjoy the instant payoff? Dont they try to fund it the next day anyway?