Results 1 to 15 of 15
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01-03-2021, 05:30 PM #1
Reputation points: 125490
- Join Date
- Feb 2017
- Posts
- 2,067
PPP Customer Service
I might have access to an amazing set of leads for PPP through a banker friend of mine. ON CONDITION that there is a "human being" behind it, or at least there is a good status update. I didn't jump on the PPP bandwagon the first time, so I don't know anyone's experiences. I heard complaints that Kabbage didn't have a good portal and wasn't able to update people in real time. Sometimes the applications weren't cookie-cutter, and they needed help. Did anyone have any really GOOD feedback from a partner? I'm signed up with Bluevine and SmartBiz, so I definitely want to hear feedback about them specifically.
Micah Markowitz | mmarkowitz@abfunders.com | 855-33-GO-ABF (direct)
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01-03-2021, 08:47 PM #2
Reputation points: 8536
- Join Date
- Dec 2015
- Location
- Los Angeles, CA
- Posts
- 113
Bluevine's portal had bugs where it wouldn't let the client upload documents or clear tasks (but showed on BV's end, or sometimes didn't) which resulted in numerous calls from merchants seeking help. In addition to that, if the merchant put the wrong info in there was no way to fix it, you would would need to instruct them to create a new email and then re-apply because their primary email would now be taken in the system with the account unable to move forward.
If the application was submitted properly than it went pretty quick (48-hours) but if anything was off (which there is no way to tell from your portal) then the application would sit in the queue as pending/incomplete while your merchants called for updates and you had no answers (because sometimes things would be done properly but the portal would block them from advancing). Because they were so backed up, any support request would take a couple days before BV could get back to you.
In addition to all that, BV is a processor not a bank for PPP and is only collecting 1% - 2% of the processing fee and only paying you 0.25% of what they collect.
P.S. I don't think they are doing PPP this time, I got an email stating that they had no updates regarding their involvement in this round.
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01-04-2021, 10:08 AM #3
Reputation points: 1711
- Join Date
- Feb 2014
- Location
- Florida
- Posts
- 186
We worked through a small community bank and it was surprisingly very smooth. No portal, just emailing loan officer directly. They ended up getting very overwhelmed and decided to end their participation on June 30th. We then transitioned to a large (non-bank), SBA lender.. again, no portal, but it went well. We were comp'd 1% of each loan. I must say it was very very time consuming. The income didn't come close to covering my time and expenses, but it was still worth it. The knowledge and relationships that were gained, are priceless.
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01-05-2021, 09:42 AM #4
Reputation points: 25272
- Join Date
- Oct 2014
- Location
- Naples, FL
- Posts
- 281
Call Scott Diberardinis at the NACLB. I used their partner Prime Commercial Lending for my clients in the last round. I uploaded all of the information they requested and the bank directly contacted the client and ran the whole process. A couple of months later I got a check in the mail, that I never expected... stand up guys.
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01-08-2021, 10:35 AM #5
Reputation points: 8536
- Join Date
- Dec 2015
- Location
- Los Angeles, CA
- Posts
- 113
UPDATE: BV is suspending LOC and Factor options at 5pm PST today to focus efforts on 2nd round of PPP distribution.
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01-08-2021, 10:48 AM #6
Reputation points: 262522
- Join Date
- Mar 2015
- Location
- Boynton Beach, FL
- Posts
- 2,882
Seacoast Business Funding, a division of Seacoast Bank
Kevin Henry-VP Business Development
Kevin.Henry@SeacoastBF.com
561-623-1872
www.seacoastbf.com
Boynton Beach, FL
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01-08-2021, 01:19 PM #7
Reputation points: 8536
- Join Date
- Dec 2015
- Location
- Los Angeles, CA
- Posts
- 113
Absolutely no idea...
Get your LOC and Factor deals submitted/approved today though, they will only service existing clients and submissions made before the cutoff.
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01-08-2021, 01:37 PM #8
Reputation points: 2563
- Join Date
- Feb 2019
- Posts
- 25
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01-08-2021, 02:00 PM #9
Reputation points: 241333
- Join Date
- Jun 2015
- Posts
- 2,860
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01-08-2021, 02:01 PM #10
Reputation points: 241333
- Join Date
- Jun 2015
- Posts
- 2,860
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01-08-2021, 06:14 PM #11
Reputation points: 25272
- Join Date
- Oct 2014
- Location
- Naples, FL
- Posts
- 281
YES. Full accountability. They paid what they said. Webinar today gave details on round 2. Even smoother... It opens Monday, if you want to get in before then message me and I'll put you in touch with the right person/links/partner agreements... for a $500 fee via Zelle. LOL. LMK.
Edit was to add my phone number: 786-712-4900.
Steven Ruiz
Presto Prestamo, LLC
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01-10-2021, 10:49 AM #12
Reputation points: 125490
- Join Date
- Feb 2017
- Posts
- 2,067
So it appears that everyone (Bluevine/Kabbage/SmartBiz) are signing up with Crossriver Bank, and then profit-sharing.
Crossriver bank was the #4 originator of total loans in the first round. They upped their game and added a whole Salesforce connectivity.
The question is - how much are they paying?
Because here's what I got from SmartBiz, and I think that this is VERY generous if the banks are only paying 1 point on sub-$350,000 like they did last time:
Fee Payment to Partner per Funded Loan Amount
Loans greater than $2,000,000 = 0.167%
Loans greater than $350,000 and up to $2,000,000 = 0.50%
Loans greater than $50,000 and up to $350,000 = 0.83%
Loans up to $50,000 = 16.7% of Fees Paid to LenderMicah Markowitz | mmarkowitz@abfunders.com | 855-33-GO-ABF (direct)
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01-11-2021, 09:35 AM #13
Reputation points: 7031
- Join Date
- Apr 2020
- Posts
- 41
Cross River pays 1% up to $350k, .5% up to $2M and nothing above $2M. Have to give them a $50M commitment for them to work with you otherwise they won't pay anything is what I was told.
Brandon Sciortino | Fundshop | brandon@gofundshop.com
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01-11-2021, 02:34 PM #14
Reputation points: 3646
- Join Date
- Oct 2017
- Posts
- 55
Any feedback on SmartBiz's process? BlueVine went pretty well last time, all things considered, but SmartBiz's payout is considerably more generous for loans over $50K. I'm just wondering if there are any catches, like it being more time-intensive/involved for the broker.
CapFront
41-02 Bell Blvd, 2nd Floor
Bayside, NY 11361
P:844-466-6394
info@capfront.net
www.capfront.net
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01-11-2021, 05:11 PM #15
Reputation points: 25272
- Join Date
- Oct 2014
- Location
- Naples, FL
- Posts
- 281
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