1) that sounds like bad business practice. They obviously do not value one's business.
2) I would not want to work with a company like that.
3) I am very open to the fact that IRM is a fairly small & new shop. It wouldn't be wise for us to turn people away just beacuse they do not send tons of business. It also wouldnt be wise to lower the number of points we pay from pre covid rates.

Maybe is spoke to broadly with the term "industry standard". rather a company should not lower their commission standard, unless they can handle the push back, or are so dominant that there will be no push back.