@golf2014 I don't know who you are or what deal you are referring to however it is an industry standard to maintain/hold a minimum balance in the lockbox for the processing fees to be deducted from as apposed to it coming directly out of their Bank account. All of our underwriters mention this during the merchant interview but I wouldn't be surprised if merchants are not paying attention when we tell them this as the only thing on their mind at the time is money they will be receiving!

In regards to changing their processing, a little heads up that you were switching their processing wouldn't have hurt.