[ryan $]

At times I can be super aggressive. I'm talking SUPER AGGRESSIVE. However, I don't believe this was one of those times. I have removed company info but everything else is an Un-Edited email chain.

Hello,

I have received the completed agreements and refreshed the merchant’s Decision Logic. While reviewing the Decision Logic there were a few issues noted. Currently, the merchant has only grossed 5.2k for October placing them on track to gross 7.9k for the month. This is much lower than the 15k we had them averaging in previous months. We will need the merchant to explain the significant decline in revenue for the funding department to review. It was also noted the merchant’s current available balance is $67.36. Per our policy, the merchant’s available balance must be at least two times the daily debit in order to move to the funding department. In this case, the merchant’s balance will need to be at least $160.

You couldn't be more wrong.

He is ACTUALLY on an UPTICK in Business. 30k in A/R Coming before Month's End.

4k In Checks he deposited already that will be clearing tomorrow.

AND He is Transferring some money in RIGHT NOW to make account positive enough to fund.

Thank you for the explanation. We will need to see the new deposits in the account prior to moving forward. The merchant’s gross revenue, not including transfers, will need to be on par with previous months at the time of funding. As the deposits will clear tomorrow we will refresh the Decision Logic to ensure the revenue as resumed to the revenue during initial underwriting. The merchant will need to have grossed a minimum of 10.9k by tomorrow to be considered on par to the previous month. Please note that transfers are not included in our gross revenue totals.

Deposits hit - He has a 4k Balance now

Can you check - and FUND THIS!

Thank you. The merchant’s gross revenue for the MTD is still below the previous months provided however the funding department is willing to proceed. The file is now under final review and I will provide an update when one is received.

We do still need an e-mail on file for JANE SMITH; I did not receive one when the file was forwarded from JOHN.

Email #1:
YES 2 EMAILS WERE PROVIDED

Email #2:
954###-#### - BUSINESS (1st Owner Cell)
954-###-#### - 2nd Owner Cell

Email is _____________@gmail.com

________@gmail.com is 2nd Owner Email

I just went over the file and I do not see the email addresses on our backend for JANE SMITH. I will touch base with JOHN SMITH about updating information, as it is received in the future. In the meantime, please provide the email addresses needed for us to proceed with reviewing this file for funding. The sooner we receive the information, the sooner we can send the welcome call link to this merchant. Thank you for your understanding in this situation Ryan.

I literally JUST sent them again ANyway - SEE BELOW:
954-########## - BUSINESS (1st Owner Cell)
954-#########- 2nd Owner Cell

Email is ____________________@gmail.com

____________@gmail.com is 2nd Owner Email

The merchant has passed the funding review and we are ready for the welcome call. We have set up a new system now that allows merchants to schedule the welcome call. Below is the link to do this, please have merchant complete and we will call at the designated appointment time. Keep in mind the time slots are for EST.

What is the Update here? As far as I know the "Welcome Call" was done at 4pm yesterday..........is this your version of a Funding Call? Not sure on your process..............

Did this fund yesterday? Is it funding today?

The welcome call was conducted at 3:57 pm yesterday, which put the file in line to fund this morning. I am showing that the file funded on our end so our accounting department should be sending out a funding email to the appropriate contact shortly.

----------------------------------------------------------------


Because of this exchange, our Owner was emailed, and they said I was being Unprofessional.

What Exactly is Unprofessional here?

I'm just looking for Feedback here. Who considers this unprofessional #1. #2, Enough so to Terminate an ISO Agreement? I feel like I'm in the Twilight Zone. I know we are in "Trigger Warning" Victimhood 2019 America, however, WTF is this?

[ryan $]

Im in BOLD Lender is Italic Obviously.

[HFS]

Get on the phones or imma email your boss telling him youre being extra unprofessional on df.

[ryan $]

Get on the phones or imma email your boss telling him youre being extra unprofessional on df.

LOL at least I got a laugh, lol

[Kevin Henry-Seacoast]

Ryan,

I do not see anything unprofessional in the exchange. I would schedule a call with their team. There was some slight faults on both sides. It seems this was a new funding relationship correct? With all new relationships it's important for both sides to have a clear understanding of each other's processes. I encourage all of our new referral partners to be on as many scheduled calls as possible and are always keep in the e-mail trails of communication. That way they get a better feel for how we work and we understand how they work with their clients. It is also a good idea to notify each other's respective teams when working a deal with a new funder and/or referral partner so there are no communication break downs and everybody understands each other's process.

KH

[moneypenny1]

this sounds like greenbox....................

[FinancialSwissArmyKnife]

Nothing unprofessional at all bro. I hate when lenders do that. I send everything I will know I need when requesting contracts and then get asked for the same thing or worse, the LL contact, life ****KKK look at the app I sent you.l

[WestCoastFunding]

My favorite is when I submitted a file with MTD, get contracts and do login, only to get a decline because the login shows deposits too low in MTD.

[ryan $]

"If I am Curt, It's because time is of the essence."

[FIRST US]

"you couldn't be more wrong"-perhaps maybe phrase that a little better

[ryan $]

Ryan,

I do not see anything unprofessional in the exchange. I would schedule a call with their team. There was some slight faults on both sides. It seems this was a new funding relationship correct? With all new relationships it's important for both sides to have a clear understanding of each other's processes. I encourage all of our new referral partners to be on as many scheduled calls as possible and are always keep in the e-mail trails of communication. That way they get a better feel for how we work and we understand how they work with their clients. It is also a good idea to notify each other's respective teams when working a deal with a new funder and/or referral partner so there are no communication break downs and everybody understands each other's process.

KH

I replied suggesting we hop on a call, and basically saying I'm not sure what came off as "Unprofessional". It's just very strange. The over the top almost passive aggressively using the word "Unprofessional"..... the whole thing is very strange.

[ryan $]

"you couldn't be more wrong"-perhaps maybe phrase that a little better

Really? Perhaps.

"Although it looks that way" definitely is a lighter way to say that, and accomplish the same thing. But I don't think it rises to Unprofessional.

[Michael I]

this sounds like greenbox....................

i thought the same

[moneypenny1]

i thought the same

for sure is greenbox i get frustrated as well

[ryan $]

Its NOT Greenbox

[WestCoastFunding]

The only way to professionally handle this is to show up with 3 vans full of goons with baseball bats and start stealing the food from the break room fridge or heating up fish or eggs in the microwave. If you want to be completely evil, reheat Filipino food in the microwave.

[SmartAdvanced]

I personally think that it was extremely unprofessional. Therefor i will conduct my team to terminate your ISO agreement as well.

[dailyfunderppt]

all i read is file funded

[Kevin Henry-Seacoast]

The only way to professionally handle this is to show up with 3 vans full of goons with baseball bats and start stealing the food from the break room fridge or heating up fish or eggs in the microwave. If you want to be completely evil, reheat Filipino food in the microwave.

You forgot one..... leave upper deckers in all the toilets.

[Franklin]

As a lender in this industry, you're dealing with sales guys, sharks, with the subject being money, operating in a spirit of urgency, as the merchant usually has an immediate need, the sales guy hopes he doesn't his mind to change, and the longer the bait sits in the water bleeding, the sooner competitors close in.


So, what exactly do you expect day to day under those circumstances ?


As far as the email thread, I thought the sales agent was Mary Poppins.



















www.UccRadar.com

[Don Dolla]

typing in all caps and bold is annoying thats how mantis types very unpro

[Don Dolla]

exclaiming fund this in caps is not the best tactic to us when speaking as you're the broker! not the boss ya fired!

[ryan $]

exclaiming fund this in caps is not the best tactic to us when speaking as you're the broker! not the boss ya fired!

I disagree. Since when is CAPS so bad, it adds emphasis. Almost an excited utterance, im rallying with you, LET'S FUND THIS!!!!!!!!!!!!!!!!!!!! Out the door it benefits both of us.

[Don Dolla]

maybe only putting one exclamation was the problem, 20 feels more friendly

[pcfunder]

I disagree. Since when is CAPS so bad, it adds emphasis. Almost an excited utterance, im rallying with you, LET'S FUND THIS!!!!!!!!!!!!!!!!!!!! Out the door it benefits both of us.

benefits both until the deal defaults and the funder takes a major hit