Ryan,

I do not see anything unprofessional in the exchange. I would schedule a call with their team. There was some slight faults on both sides. It seems this was a new funding relationship correct? With all new relationships it's important for both sides to have a clear understanding of each other's processes. I encourage all of our new referral partners to be on as many scheduled calls as possible and are always keep in the e-mail trails of communication. That way they get a better feel for how we work and we understand how they work with their clients. It is also a good idea to notify each other's respective teams when working a deal with a new funder and/or referral partner so there are no communication break downs and everybody understands each other's process.

KH