[BROKER TIME]

We know what the difference is. We want to know what you all have experience and hear it from you guys. Poor communication? Unable to get in touch with anyone? Flexibility on offers to be able to compete? No reply to calls and emails? No updates on offers / contracts? etc....

your question was not whats their experience

your question was "What's good and bad customer service to you?"

which you answered and obv knew the answer


so the point of this post was....................

[Accord Business Funding]

your question was not whats their experience

your question was "What's good and bad customer service to you?"

which you answered and obv knew the answer


so the point of this post was....................

You're right, I should've worded the title differently. The point of this post is to get honest valuable feedback from what you all have had experienced in regards to the good, the bad, and the ugly with other funders without dropping names.

[Michael I]

the ability to be reached when the iso needs you (yes an hour is to long when i want a contract). the ability to actually be able to do something(some iso reps have zero power to do anything ever). the not screwing up ( i just had a funder 3 times send me the wrong contract). the ability to handle us crazy salesman.Ability to call a merchant if need be. ability to understand the competitors and what is needed to fund a deal.
what we dont need is iso reps non stop calling for deals , calling to go over metrics and all that stupidity. calling to explain how bonuses work .
that is all from iso reps
from actual funder
fast approvals that stick unless something crazy pulls up .doing a search for half the stips that can be found online .not charging crazy fees. knowing the industry and understanding how the approval is . and most importantly. good commission

[Accord Business Funding]

the ability to be reached when the iso needs you (yes an hour is to long when i want a contract). the ability to actually be able to do something(some iso reps have zero power to do anything ever). the not screwing up ( i just had a funder 3 times send me the wrong contract). the ability to handle us crazy salesman.Ability to call a merchant if need be. ability to understand the competitors and what is needed to fund a deal.
what we dont need is iso reps non stop calling for deals , calling to go over metrics and all that stupidity. calling to explain how bonuses work .
that is all from iso reps
from actual funder
fast approvals that stick unless something crazy pulls up .doing a search for half the stips that can be found online .not charging crazy fees. knowing the industry and understanding how the approval is . and most importantly. good commission

I appreciate the honest feedback Michael. All great points.

[J.Celifarco]

I appreciate the honest feedback Michael. All great points.

An open line of communication across the board, new deals, refi, and collections issues. Timely updates on all of these help all parties make money as well as not lose money when deals have problems.

[Accord Business Funding]

An open line of communication across the board, new deals, refi, and collections issues. Timely updates on all of these help all parties make money as well as not lose money when deals have problems.

Thanks John. Great feedback!

[Accord Business Funding]

your question was not whats their experience

your question was "What's good and bad customer service to you?"

which you answered and obv knew the answer


so the point of this post was....................

We're always looking to improve as a funder. Most we probably already know, but I'm sure there are things or perspectives we never thought of. I'm sure there are times where you think and say to yourself. "If I was a funder, I would totally do things this way versus how they are doing it. They just lost my business."