[Fetachini]

Sounds like you need a BD rep, preferably with a sales background. Sales people speak their own language and typically get frustrated with underwriters, who by necessity take a more analytical approach. A good BD person can do a better job delivering the message and can take that part of the job off your plate.

This is the best solution in my opinion. Underwriters speaking with ISO's especially inexperienced ones can ruin a relationship if there is an argument, disagreement, or miscommunication. If you have a bd rep/iso rep handling both parties not only will it save the underwriter a headache but it will save time to uw more files and the bd rep can relay the message. Like OC said, sales people speak their own language.