[OC Funder]

How do you guys deal with your annoying ISO reps?

Ive got reps email blasting, bomb texting, and blowing up my phone constantly for stupidity.

Ex. Merchants is 63% levered, rep claims merchant has 100k offer (which would lever him 72%) needs 120k to compete. I tell him its a nice file ill get 25k max which is a stretch. The rep begins to rip into my underwriting and how incompetent our company is. Obviously my feeling are not hurt my faceless ISO's who are trying to make a buck, but come on if ur file is garbage then ur file is garbage. End of story.

Just curious on others approach in this area.

Sounds like you need a BD rep, preferably with a sales background. Sales people speak their own language and typically get frustrated with underwriters, who by necessity take a more analytical approach. A good BD person can do a better job delivering the message and can take that part of the job off your plate.

[NoBigDeal]

Sounds like you need a BD rep, preferably with a sales background. Sales people speak their own language and typically get frustrated with underwriters, who by necessity take a more analytical approach. A good BD person can do a better job delivering the message and can take that part of the job off your plate.

Great point!

[Fetachini]

Sounds like you need a BD rep, preferably with a sales background. Sales people speak their own language and typically get frustrated with underwriters, who by necessity take a more analytical approach. A good BD person can do a better job delivering the message and can take that part of the job off your plate.

This is the best solution in my opinion. Underwriters speaking with ISO's especially inexperienced ones can ruin a relationship if there is an argument, disagreement, or miscommunication. If you have a bd rep/iso rep handling both parties not only will it save the underwriter a headache but it will save time to uw more files and the bd rep can relay the message. Like OC said, sales people speak their own language.