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05-18-2019, 05:09 PM #1
- Join Date
- Apr 2015
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- 297
Call centers
Does anyone know of or have experience with a US based call center with MCA experience?
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05-18-2019, 11:07 PM #2
- Join Date
- Oct 2013
- Location
- Designer
- Posts
- 592
I actually happen to know of a VERY large US based call center with MCA experience, that would generate not only the leads but the whole package on your behalf. Let me know what you're looking for and you would need to have a budget.
www.UccRadar.com
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09-17-2019, 11:12 AM #3
- Join Date
- Jul 2019
- Posts
- 12
Do you know what their team structure is like?
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09-17-2019, 11:35 AM #4
- Join Date
- Jun 2019
- Posts
- 78
I would advise against using a call centers dialing software but insist on them using yours (dialer). Essentially you give up control of how your data / leads are protected. On your system you can remove the leads once converted, it will help significantly in not having your leads resold to another lead buyer.
You also want to make sure you are TCPA / DNC compliant if you plan on doing mass outbound calls, there are tons of professional plaintiffs that set out traps for companies to make a mistake on.
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09-17-2019, 12:26 PM #5
- Join Date
- Jun 2015
- Posts
- 3,326
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