Results 1 to 5 of 5
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05-01-2019, 07:58 AM #1
- Join Date
- Aug 2018
- Posts
- 286
Objection!! "I'm Busy"
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What does it sound like?
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“I’m busy right now, can’t talk!”
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Where does it typically tend to show up?
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Prospecting Call, making contact with a lead for the first time.
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What do we do with it?
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Turn around.**Key Objective: to turn around the objection, engage the lead further, and continue to guide the lead through the sales process to ultimately close and fund!
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How do we turn it around?
“Got it, what is a better time today to talk?”
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Why do we say it?
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As merchants are objecting to speak with you (brushing you off) with this one, they are in the process of shutting the door on you, figuratively and sometimes literally.
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You need to quickly (and respectfully) stick your foot in the doorway to leave a crack to speak through.
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Merchants who use this to get off the phone are expecting the average sales rep on the other end of the line to waste their time, so its time to cut loose and get back to their business.
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But you are not just some average sales rep.* You are a*Funding Pro, who adds value first – their Trusted Advisor.
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Merchants who use this have great success in getting people off the phone, so you have to be quick on the draw to distinguish yourself and keep the conversation going.
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If they say they are too busy right now, that may be true, but if what you have to say (and ask) can be valuable to them – they will make time for you eventually.
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Go right for the ask.
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Make the ask!!
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"What is a better time to talk today?"
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Don’t let them shut the door completely.* They give you a time, follow up with them at that time.
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If they say they can’t talk today:
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“What’s a good time for you tomorrow?* Should take no more than 10 minutes, and it will be worth it.”
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Continue to persist to nail them down to a specific time/date until you can get a meeting with them.
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Merchants appreciate professional persistence, and most will give you a shot as long as you continue to nail them down to specifics.
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*ABBP*
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Always Be Building Pipeline!
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-FundingStrategist
https://fundingstrat.com
https://fundingstrat.com/objection-im-busy/
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05-01-2019, 10:14 AM #2
- Join Date
- Jul 2018
- Posts
- 13
FundingStrategist, always great input from you buddy, keep up the good work.
I would like to add to this- I will always try and either get an email or confirm an email before ending the conversation.
Something like- "Busy is good, that means that you are making money. I dont even need to call you back, what is the best email I can send you over my information to?"- or "(if you have an email), is ******* the best email to reach you
at?"
This way the next call you are making is more personal. "Hey we spoke the other day, you had me send you an email, did you receive it?" and then take it from there by- #1 goal, trying to fill out the application for your merchant over the phone so all they need to do is sign it- or #2 Getting a time when they would be able to send everything over to you so you know when to follow up next.
Good luck in May everyone!
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05-02-2019, 03:49 PM #3
- Join Date
- Aug 2018
- Posts
- 286
Thank you, buddy, appreciate it.
These are brilliant additions, always grabbing one more piece of information --> pulling the merchant in closer with every call.
Great stuff.
-FundingStrategist
https://fundingstrat.com
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05-02-2019, 04:43 PM #4
- Join Date
- May 2014
- Location
- California
- Posts
- 347
A thread worth reading!
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05-03-2019, 02:51 PM #5
- Join Date
- Aug 2018
- Posts
- 286
Thank you, have a great weekend!
-FundingStrategist
https://fundingstrat.com
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