[fundingsmbs]

Do any funder's notify the ISO office of record that a merchant is trying to payoff to retain the deal? We have lost a few deals when renewals handles all the communication and come find out, the deal paid off without ever knowing until after the fact. Shouldn't the sales office who originated the deal be notified of any request for a payoff that merchant requests to renewals? Unless of course, the goal of funder is to get paid off early. Only a few companies have had a strong retention/renewal % where many others seem to be running around trying to get paid off early.

[asharaby]

RDM Capital ALWAYS BCC's the ISO on file whenever there is any communication with a merchant. We ensure that all our partners are kept in the loop at all times. Feel free to reach out to me if you would like more information on partnering with us and what we offer

[NoBigDeal]

Do any funder's notify the ISO office of record that a merchant is trying to payoff to retain the deal? We have lost a few deals when renewals handles all the communication and come find out, the deal paid off without ever knowing until after the fact. Shouldn't the sales office who originated the deal be notified of any request for a payoff that merchant requests to renewals? Unless of course, the goal of funder is to get paid off early. Only a few companies have had a strong retention/renewal % where many others seem to be running around trying to get paid off early.

I'd guess it depends on how close the merchant is to renewal eligibility. If 40 days into an 8 months advance the merchant wants a payoff letter, I can't imagine the ISO needs to be notified as the Funder likely would love to get paid off early.
If the merchant is nearing or passed 50% paid in, then I believe the funder either tries to renew internally or has the ISO double team to get the merchant to send in updated banks so they can get the merchant more money

[Nunya]

Do any funder's notify the ISO office of record that a merchant is trying to payoff to retain the deal? We have lost a few deals when renewals handles all the communication and come find out, the deal paid off without ever knowing until after the fact. Shouldn't the sales office who originated the deal be notified of any request for a payoff that merchant requests to renewals? Unless of course, the goal of funder is to get paid off early. Only a few companies have had a strong retention/renewal % where many others seem to be running around trying to get paid off early.

Your clients are getting sniped by other ISOs and you're wondering if that's the funder's responsibility? LMAO