Happy New Year to everyone! 2018 is in the books and 2019 is officially here. It’s been a big year for Salesforce, and of course, for us Salesforce experts and consultants. As always, the platform is growing to service a bigger audience but also working to provide better solutions and functionality for those already using it.

Last year saw tremendous advances in the areas of AI, Security (GDPR), automation, big data and the Internet of Things. So what can we expect in the world of CRM in the coming year? Well if, its anything like last year, quite a lot!

According to Salesforce’s fifth annual “State of Marketing” report, released in December 2018, 84% of those polled said that being treated like a person rather than a number is essential to winning their business. With all of this in mind, it should come as no surprise that Salesforce is likely going to focus on Customer Experience (CX) in the following year.

Read the blog post here!


The CloudMyBiz Team






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