[Karen37a]

So A Snap rep in Final is on the phone with a customer! we had contracts in 50 for 70 payback 18 month deal 190 a day. Customer has a bank that decision logic doesn't work on. We get the month to date set up conference call with bank customer and Snap to verify the account. At the end of the conversation the customer asks what is the interest rate on the loan. The idiot from snap tells the customer 40 percent. Customer hangs up. Nice training. So then we go back to Snap and complain and they have the same rep call the customer back and tell the customer that he was wrong and it's a fee based loan. Customer says she wants nothing to do with this loan. We call the customer back and she says she want's nothing to do with us as our reps are poorly trained and incompetent.

Just call back and say ...there was a confusion and I want to explain clearly, I aplogize for not explaning in detail enough..or getting the wires crossed somehow

its not interest because its not a bank and apr cant be compared to a factor rate...especially since the apr is based off of 12 months and this was 18

So 40 over 18 isnt 40 over 12 ...blah blah