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06-27-2018, 03:22 PM #1
Reputation points: 6585
- Join Date
- Sep 2014
- Posts
- 264
Snap is going Crazy and needs to train employees
So A Snap rep in Final is on the phone with a customer! we had contracts in 50 for 70 payback 18 month deal 190 a day. Customer has a bank that decision logic doesn't work on. We get the month to date set up conference call with bank customer and Snap to verify the account. At the end of the conversation the customer asks what is the interest rate on the loan. The idiot from snap tells the customer 40 percent. Customer hangs up. Nice training. So then we go back to Snap and complain and they have the same rep call the customer back and tell the customer that he was wrong and it's a fee based loan. Customer says she wants nothing to do with this loan. We call the customer back and she says she want's nothing to do with us as our reps are poorly trained and incompetent.
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