[Don Dolla]

Just to put this to rest, i dont need to go into detail cause its a waste of time. i will say this, i know what a good reps role and service should be and dont blame an iso rep for poor offers or closed deals, but they can also influence both those areas as well as the whole process. now, back to work.

do you blame the hostess on your way out the door when the meal sucks ?

[cynthia]

do you blame the hostess on your way out the door when the meal sucks ?

Im not sure you understood what I said, but to clarify, the ISO rep or mgr has a role, that role has an effect on the outcome of deals in several ways. If not, then whats the purpose, just customer service? no, its negotiation, its responsiveness, its selling, its being creative, and mostly its fighting for your deals. A good hostess or waiter can solve problems that were caused by the cooks. enjoy your meal...