Me: "Hi I am calling to verify a payoff letter.."

Rep: "Your name and company... Ok, and the client's info.."

Me: "Ok, I want to verify that the letter dated xx/xx/xxxx has a correct payoff amount of $x,xxx.xx"

Rep: "Well, if that's what the letter says then yeah it's correct.."
If only I operated every day by what a digital document says, I wouldn't be operational much longer.

This is coming from an "A" lender BTW. And people wonder why they lose money in this business!