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08-03-2017, 01:49 PM #1
Verifying a payoff letter
Me: "Hi I am calling to verify a payoff letter.."
Rep: "Your name and company... Ok, and the client's info.."
Me: "Ok, I want to verify that the letter dated xx/xx/xxxx has a correct payoff amount of $x,xxx.xx"
Rep: "Well, if that's what the letter says then yeah it's correct.."
This is coming from an "A" lender BTW. And people wonder why they lose money in this business!Anthony Diamond
Underwriter
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