Quote Originally Posted by J.Celifarco View Post
anything under 20 and they should not be doing this and the number should really be 30+ for a month. if they are not hitting that.... time to replace them
In all fairness, it really depends on the lead source. An agent cold calling a UCC list will have a pretty tough time hitting those numbers. An agent responding to 3-5 inbound live transfers a day will do much better.