[Tammygirl]

This is extremely annoying!! I get two calls a day, from all directions, deceiving time wasting pitches. Are these people going out of business or something??

[Chambo]

They are calling you, trying to get you to sign up?

They must think your ISO is in trouble or something....

[mcaguru]

Hey don't forget they are doing a job the same way ISO's are aggressively going after closing merchants.

[Tammygirl]

They call us trying to get our group to sign up. They call a few times a day through all of our ads we have on the web, everything. Different people calling through different ads set up for merchants.

They pitch it initially like they are merchants seeking loans.

They use up valuable time and resources.

No other lender is this inconsiderate.

It's a daily battle with them.

[omegafund]

We get calls from a new rep weekly. Some young eager beaver who is clueless who they are calling.
Give them credit for being being aggresive

[Tammygirl]

MCA guru, they are overdoing it. Nobody wants to join a lender that harasses ISOs

[MatthewAStucchio]

Reply/PM with your ISO info and I will try to clean this up for you. Thanks

[Tammygirl]

Ok

[Zach]

Tammy, why don't we get you signed up then so they stop calling? Just kidding...

What's your ISO's name? I can have my reps not call you specifically.

Also, if there's anyone else who feels the same way, please privately email or message me and I'll ensure my branch doesn't call you.

[LenderRick]

Thanks @mcaguru. All I can tell you is my ISO's are happy at the options I can provide their customers as well as our service process. Hello December.jpg #it'sthegreatesttimeoftheyear

[Michael I]

haha wbl i only get like once a month ( i am a current iso of thiers ) . discount merchant is the one i get 3 calls a day .
but can you really blame someone for trying to win your business

[MCNetwork]

This is extremely annoying!! I get two calls a day, from all directions, deceiving time wasting pitches. Are these people going out of business or something??

Now you know how merchants on UCC lists feel like

[FUNd]

I hear you can sign up to be an ISO when you renew your drivers license now. Pretty convenient eh?

[Zach]

I hear you can sign up to be an ISO when you renew your drivers license now. Pretty convenient eh?

Only at select DMV's in Dade County.

[Chambo]

Reply/PM with your ISO info and I will try to clean this up for you. Thanks

In other words, he won't stop it from happening, but they'll just stop calling you.

Horrible business practices. Regulation cannot come fast enough

[tamerica]

I get WBL calls twice a day from every rep even though we're already signed up. Somebody needs a CRM.

[Tammygirl]

Agreed tamerica. It's the bait and switch script they use that really bothers me

[Michael I]

there seems to be no connection in between the different branches of wbl . Also seems like they don't all use the same lenders
i am sure one of the wbl guys on here can explain how they work

[ADiamond]

lol wbl, trying to keep HELOC's alive since 2011.

i dont understand why they just dont go into the direct lending, MCA space? i've tried to do a collateralized deal with them through someone and it took 3 weeks just to get an offer.

everyone has their niche i suppose, and they found a way to structure their product with payments like a cash advance, but still get collateral so bravo to them.

[Zach]

there seems to be no connection in between the different branches of wbl . Also seems like they don't all use the same lenders
i am sure one of the wbl guys on here can explain how they work

Every branch operates autonomously -- we choose our preferred lenders, whether we prefer to sell retail or wholesale, select our own marketing methods, etc. It's basically a group of 17 separate ISO's all under the same umbrella. We are offered advice and guidance, but not forced to run our business a certain way.

[AndyYSCISOdept]

Every branch operates autonomously -- we choose our preferred lenders, whether we prefer to sell retail or wholesale, select our own marketing methods, etc. It's basically a group of 17 separate ISO's all under the same umbrella. We are offered advice and guidance, but not forced to run our business a certain way.

So would it be correct in assuming that a big challenge is quality control amongst the branches? And is there any type of oversight for quality control?

[Chambo]

So would it be correct in assuming that a big challenge is quality control amongst the branches? And is there any type of oversight for quality control?

I think he answered that....as in NO, they do whatever they want, but still use the WBL name

[AndyYSCISOdept]

I was actually was curious because I can see advantages and disadvantages to the WBL Structure and was wondering about the implementation of QC/Customer Service.