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  1. #1

    Does anyone else have serious issues getting payoff letters from MANTIS?

    Does anyone else have serious issues getting payoff letters from MANTIS?

  2. #2
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    Quote Originally Posted by SirFundAlot View Post
    Does anyone else have serious issues getting payoff letters from MANTIS?
    Always.

    I remember a few years ago.... I was told their policy..... which is....

    1. Payoff letter / 0 Bal Letter is requested.
    2. Gets kicked to sales team to sell renewal, or additional funding (if paid in full)
    3. Once the sales team gives up, a letter is issued.

    This is POLICY, mind you.
    Your at least on a 3 day wait for a letter, unless you get lucky.... and the merchant went bad with them and they are looking to get out. And then.....I wouldn't say your Lucky.

  3. #3
    Quote Originally Posted by ryan $ View Post
    Always.

    I remember a few years ago.... I was told their policy..... which is....

    1. Payoff letter / 0 Bal Letter is requested.
    2. Gets kicked to sales team to sell renewal, or additional funding (if paid in full)
    3. Once the sales team gives up, a letter is issued.

    This is POLICY, mind you.
    Your at least on a 3 day wait for a letter, unless you get lucky.... and the merchant went bad with them and they are looking to get out. And then.....I wouldn't say your Lucky.
    Sounds like @mcaguru has some explaining to do... Why would they not enjoy the instant payoff? Dont they try to fund it the next day anyway?

  4. #4
    Senior Member Reputation points: 8348
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    Quote Originally Posted by SirFundAlot View Post
    Does anyone else have serious issues getting payoff letters from MANTIS?
    Just had this problem recently!!! the merchant could not get it no matter what he did. He called them for 2 days and they didn’t even pick up the phone! have same issues with reliant as well.

    Simon Wein
    CEO- Radiance Funding
    P:516.509.9788
    W: Radiancefunding.com
    E:Simon@radiancefunding.com

  5. #5
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    mantis is no longer in biz and marcus moved to germany

  6. #6
    not only mantis, there's a handful of questionable lenders that won't hand over a payoff letter. that behavior reflects very poorly on the industry.

  7. #7
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    Quote Originally Posted by fin4all View Post
    mantis is no longer in biz and marcus moved to germany
    Marcus appears to be still alive and well

    https://www.linkedin.com/feed/update...48298530004994
    Dave Lambert, Business Development
    dave@fcbankcard.com
    Merchant Services Consultant
    High Risk Merchant Payment Solutions
    SBA 7(a) Loans & Short-Term Funding
    T/VM: 727-291-7890
    Office: 727-233-1111
    Skype: fc-financial

  8. #8
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    Quote Originally Posted by SirFundAlot View Post
    Does anyone else have serious issues getting payoff letters from MANTIS?
    All Payoff letters for Mantis go through Mike. If Mike not in a good mood then you will never get a payoff Letter.

  9. #9
    Follow the money....they rather wait n stall to get a renewal etc

  10. #10
    Senior Member Reputation points: 42992 SendDocsPlox's Avatar
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    I mean are you surprised lol

  11. #11
    Watchout guys, Mr. Marano might terminate you for posting on dailyfunder... seems like he sits in Marcus's lap and answers for him now...

  12. #12
    Senior Member Reputation points: 216519
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    Mantis is advertising on Debanked with a mass email!

    www.mantisfunding.com
    EMAIL US:support@mantisfunding.com
    PHONE:561.459.4742

  13. #13
    Quote Originally Posted by TheUnderwriter View Post
    All Payoff letters for Mantis go through Mike. If Mike not in a good mood then you will never get a payoff Letter.
    100% truth

  14. #14
    Has anyone heard from the Clapman? Or hes still fetching payoff letters?

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