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  1. #1
    Senior Member Reputation points: 216519
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    Cloudmark

    Unfortunately, my shared web server is being blocked by Cloudmark. Cloudmark refuses to let "shared" servers go through. Even with a dedicated IP address. "PTR record" needs to be updated and namecheap.com can't do it on their servers. Any ideas? I can't really switch my mail services to Google or MS, and that wouldn't even work, and it's a ridiculous cost to upgrade to a dedicated server (which I don't need) and pay for cPanel on top monthly.

    It doesn't come up too often, but PIRS and gnr-capital are the two who I'm trying to contact and this has come up in the past month.

    Yes, Dave, you can chime in over here, but I want practical options, and not super expensive. $65/month is what namecheap wants to get the dedicated server + cPanel. They are an amazing service, but this is a big problem.

    Anyone else having trouble with PIRS? If so, who's doing your hosting?

  2. #2
    Senior Member Reputation points: 216519
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    Turns out that this Cloudmark block thing is coming from GoDaddy who uses them! I'd like to hear more ideas, but STAY AWAY from GoDaddy!

  3. #3
    Senior Member Reputation points: 24994
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    Feb 2019
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    203

    Quote Originally Posted by abfunders View Post
    Unfortunately, my shared web server is being blocked by Cloudmark. Cloudmark refuses to let "shared" servers go through. Even with a dedicated IP address. "PTR record" needs to be updated and namecheap.com can't do it on their servers. Any ideas? I can't really switch my mail services to Google or MS, and that wouldn't even work, and it's a ridiculous cost to upgrade to a dedicated server (which I don't need) and pay for cPanel on top monthly.

    It doesn't come up too often, but PIRS and gnr-capital are the two who I'm trying to contact and this has come up in the past month.

    Yes, Dave, you can chime in over here, but I want practical options, and not super expensive. $65/month is what namecheap wants to get the dedicated server + cPanel. They are an amazing service, but this is a big problem.

    Anyone else having trouble with PIRS? If so, who's doing your hosting?
    Why not Google OR MS? For day-to-day, Google is great. Everyone builds around Google & it is easily integrated throughout most workflows.
    I am assuming you want a dedicated server means you want a dedicated IP address. Do you want a dedicated IP address so you can have reliable email delivery?
    If you are worried about sales & delivering emails, then why not send from a subdomain & direct replies to the main corp account?

    All outbound emails from sales are sent from user@e.broker.com & replies are delivered to user@broker.com. I use mailgun for something like this.

    Once you get the hang of warming up IPs, you can spin off a ton of email addresses & maintain a strong sender reputation.

    I pay under 50/month for this solution & it handles all sales, marketing, ops, and transactional emails.

  4. #4
    Senior Member Reputation points: 216519
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    I'm actually using Google, but as a POP3. I don't spent $5/month/email address either, I have unlimited ones that I stick into a free one. I have a few domains as well. The Enterprise Google doesn't allow me to check/send POP3 from other services. I have cPanel on the back end, and setup email addresses and forwarding and aliases. I enjoy Google also, chats and I literally live off of Drive.

    I have a dedicated IP address - the issue is that Cloudmark is blocking the PTR record at the shared server, which I can only get modified if I have a dedicated server.

    So yes, GoDaddy is blocking namecheap.

  5. #5
    Senior Member Reputation points: 216519
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    After I went through a 2nd tech support staff, and threatening to move hosting providers, they figured out the issue and I re-applied to Cloudmark to reset my dedicated IP address as a non-spammer, and I'm able to send emails to GoDaddy again!



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