Wow! Are we are already mid-February, 2020? As the year is moving so fast, we thought it would be the right time to talk a bit about the Salesforce trends and things to watch for in the rest of the year.

In no particular order, here are the headlines of some Customer Relationship Management trends for 2020:

  • Marketing teams will begin to understand the customer identity problem
  • The impacts of AI impacts will significantly increase
  • Voice technology will begin to revolutionize the sales process
  • Customer service agents take on elevated mandates
  • Cross-company integrations bring it all together



Also, a nice quick read from Salesforce has a number of Executives Predicting the Future of Business in 2020 and Beyond!

Click to read more on the CloudMyBiz blog!


The CloudMyBiz Team






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