How many of you Salesforce users have ever experienced this: you have been in the middle of a project, or just your general day-to-day, when all of a sudden you run into an issue where the system doesn’t have the capability to do what would seemingly be a normal, basic task?

Starting many years ago, Salesforce introduced a message board called the IdeaExchange, where users could post their ideas, debate the use case, how the functionality should take shape, and most importantly, upvote the topics and features they most wanted to see, in order to fill in the gaps that they experienced like in the example above. .

This robust user engagement community has thousands of suggestions these days, giving the people at Salesforce plenty to think about. The best part though, is that every new release, a number of these user originated suggestions actually get rolled out, and added to the core functionality of Salesforce!

So we thought we would highlight some of the best new features in the Winter ‘20 release that origination on the IdeaExchange


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The CloudMyBiz Team






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