Here’s the situation: your business has a number of great products/services. You are doing a robust business. And you have a whole bunch of customers contacting your support team every day asking for help. Of course, you are happy to support your customers in any way you can, but the sheer volume of calls and messages is beginning to overwhelm your support team and causing other operational slowdowns. So what do you do? Salesforce Communities Cloud!

The Salesforce Communities Cloud is a great addition to the Salesforce Service Cloud that can significantly streamline all of your service needs. Communities can function as many things: a portal, a help site, a support forum, and whatever your preferred iteration, Communities allows you to better engage and support your customer community.

The 3 primary benefits of Communities Cloud:
  • Improved Customer Relationships
  • Better Product and Customer Feedback
  • Save Money and Improve Repeat Business



Click the link below to learn more!

Read the full blog post here!


The CloudMyBiz Team






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